Privacy Policy - Superior Benchtops

Last updated: July 2025

This privacy policy sets out how Superior Benchtops uses and protects the information that you provide through the www.superiorbenchtops.com.au website.

At Superior Benchtops, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

Superior Benchtops may update this policy without notice. You should occasionally revisit this page to ensure that you are happy with any changes.

Information we collect from you

Forms

If you complete any of the forms on this website, we may collect the following information:

Name
Job Title
Contact information, including email address
Demographic information such as postcode, preferences, and interests
Other information relevant to the form you are completing

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree or select ‘allow cookies’ in your browser settings, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A visit to a page on our website may generate the following types of cookies:

Google Analytics traffic log cookies. These cookies are used to collect anonymous information about how visitors use our website. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes.
Content Management System Cookie. This cookie is set by our content management system upon arrival at our website. It is not used for any purpose and is deleted when a user closes their browser.
Cookie Preferences. This cookie is used to remember that you have seen our cookie notification.

If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles/Pages on this site may include embedded content (e.g. YouTube videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Links to other websites

Our website may contain links to other websites of interest. However, once you have clicked these links to go to the associated website(s), these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that website.

What we do with the information we gather

Any of the information that we have stored is to understand your needs and provide you with a better service, and/or for the following reasons:

Internal record and account keeping.
We may use the information to improve our products and services.

How long we retain your data

If you have supplied your personal data for the purpose of receiving a quote, answer to an enquiry, subscribing to the Newsletter or placing an order, this information is retained indefinitely.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except that they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have supplied your personal data through a form on this site, you can request that this information be removed from our records at any time by contacting info@superiorbenchtops.com.au directly.*

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email info@superiorbenchtops.com.au

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

You have a right to be forgotten and have data erased and/or stop being processed where the personal data is no longer necessary for collection or to comply with a legal obligation.

*We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved, this may not be possible. This is because of our legal obligation to retain certain types of customer information for certain time periods, e.g. for tax and or accounting purposes, we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt, for example.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we protect your data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.